Customer Care
Mill Creek Shutters
Customer Care
Need service, warranty information, or help caring for your shutters?
Use the options below, and our team will be happy to help.
Our Warranty
Stanfield Shutters products are covered under the Stanfield Shutters Limited Lifetime Warranty.
Stanfield Shutters warrants to the buyer that our custom wood shutters are free from defects in materials and workmanship for the period of time during which the original retail purchaser owns the product. Buyer must deliver written notice of any valid warranty claim within the warranty period. Failure to give such notice in writing will constitute a waiver of any valid warranty claims. Due to the nature of metals, hinges are only covered for operation. The hinge finish is covered for a period of five years.
Limitation of Liability and Remedies
If the shutters contain any defects, Stanfield Shutters will, at its sole discretion, repair or replace the defective components. This will be the buyer's exclusive remedy for valid warranty claims. This warranty does not cover damage caused by conditions outside the control of Stanfield Shutters, such as misuse, chemical cleaners, acts of God (such as fires, floods, tornadoes, etc.), and environmental damage (such as insect damage, exposure to sun, salt air, excessive humidity, or moisture). This warranty also does not apply to conditions caused by normal wear and tear upon the product.
Under no circumstances will Stanfield Shutters be responsible for any special, incidental, or consequential damages based on breach of warranty, breach of contract, negligence, strict product liability, or any other legal theory. This does not apply to personal injury claims.
Disclaimer of Other Warranties
Stanfield Shutters provides no warranties other than as expressly stated herein. Stanfield Shutters disclaims any warranties of any other kind, express or implied. The warranty provided herein may not be extended or varied in any way by any representations or statements made orally or in writing either before or after the placing of an order.
Window Covering Removal Policy
Removing blinds, shades, drapes, shutters, or other window coverings risks damage from screws, nails, adhesives, or other methods used to attach them to the wall or window opening. Stanfield Shutters will make reasonable efforts to minimize damage; however, Stanfield Shutters is not responsible for damage resulting from the removal of existing window coverings or for any costs associated with repairing such damage.
View the Complete Warranty
Download or save a copy of our full warranty for detailed information about coverage, limitations, and the warranty request process.
Not sure whether your issue is covered?
Submit a service request and our team will review it with you.
Request Service
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Caring for Your Shutters
Regular Dusting
Use a soft microfiber cloth, feather duster, or vacuum with a soft brush attachment. Close the louvers and clean across the surface, then rotate the louvers and clean the opposite side.
Cleaning Painted Shutters
Use a soft damp cloth or a Magic Eraser to gently clean painted shutters. We do not recommend using cleaning solutions or spraying any products directly onto the shutters.
Cleaning Wood or Stained Shutters
Use a dry or very lightly dampened cloth. Avoid saturating the wood, allowing moisture to remain on the surface, or using household cleaners that may damage the finish.
Avoid Harsh Cleaners
Do not use bleach, abrasive cleaners, ammonia-based products, rough scrubbing pads, or excessive water. Do not spray cleaning products directly onto the shutters.
Opening and Closing Your Shutters
Tilt the louvers into the open position before opening the shutter panels. Avoid forcing panels or louvers that feel stuck or difficult to move.
When to Contact Us
Loose or damaged louvers, panels that don't close correctly, broken tilt rods, loose hinges, cracked frames, peeling finishes, or any issue that requires forcing the shutter to operate.
When in doubt, stop using the affected shutter and submit a service request. Photos can help our team identify the issue before scheduling service.
